Do I need an appointment? Do you take walk-ins?
Appointments are not necessary to tour our community; however, it is always a good idea if you call ahead so we can reserve a personalized time frame for you to tour and ask questions. For the safety of our guests and team members we will not tour the community after dark. Each guest over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?
Prices will range dependent on each floor plan and the amenities/updates inside the apartment home. Amenities may include fireplaces and mountain views. Updated units may include newer flooring, countertops, kitchen appliances, lighting, and faucets.
What is the application fee and is it refundable?
Application fees are $50 per person 18yrs of age and older occupying the apartment home. A one-time administrative fee of $35 per apartment is due at the time of application. All application/admin fees are nonrefundable.
How do I apply?
The online application may be found under the “Applicant” tab of our property website, or you can visit us in the leasing office for a paper application during business hours.
Which utilities do I pay?
Residents will pay a flat fee for water/sewer/trash to the property each month. Electric and gas are individually metered and residents will pay the utility provider directly for their usage.
What is the security deposit?
Security deposits will vary depending on qualifying criteria. Mesa Ridge has a standard security deposit of $200 for a 1 bedroom apartment home and $250 for a 2 bedroom apartment home.
When is my rent payment due?
Rent is always due on or before the first of the month.
What day of the month am I liable for a late charge?
Rent is always due on the first and a late fee equal to 10% of the market rent is assessed on the 5th of every month (including Sundays and holidays).
How can I pay my rent?
Rent can be paid by setting up your online account on our property website. This allows you to use your bank account or credit card to make payments. Rent can also be paid using the electronic “Cash Pay” card that is assigned by a Mission Hill management team member.
What kind of pets do you allow? How many pets may I have?
We are a pet friendly community and welcome cats or dogs. A maximum of 2 pets per apartment are allowed and require a one-time, nonrefundable fee of $300 for 1 pet and a total of $400 for 2 pets. Monthly pet rent is $25 per pet per month. Breed restrictions apply, please contact the office.
If I get a job transfer, can I break the lease?
Yes, per your lease contract a 30-day notice is required before vacating your apartment. Repayment of any discounts given as well as an early release fee is due at the time of move out. The early release fee is equal to one months rent.
How can I refer a friend?
If you love Mission Hill Apartments and want to refer a friend, please let our office know! We offer resident referral bonus programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?
You may contact the office during office hours, send an e-mail and you may also submit work orders online at our website if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?
Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 14 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?
Your lease agreement requires a 30-day written notice to vacate. You are responsible for rent and utilities through the 30 day notice period. If you are planning to vacate at the end of your lease term, remember that you must still provide a written notice to vacate 30 days prior .
Do you have cable/Internet services?
Yes, all apartment homes are cable ready and Comcast is our internet provider.
Can I grill on property?
Local Fire code prohibits the use of gas grills within 6 feet of any building on the property. We provide charcoal grills on the property for resident use.
I’m locked out of my apartment. What do I do?
If you are locked out during business hours, you can visit the office to obtain a key.
I’ve lost my apartment and/or mailbox keys. What do I do?
If you have lost your apartment keys, you may have new keys made at our office during business hours for a fee. Replacement mailbox keys can be obtained at the Snow Heights post off